Adehot Global Comprehensive Refund and Returns Policy

 

 

At Adehot Global, we are dedicated to providing exceptional products and services to our valued customers. Our refund and returns policy is designed to ensure clarity and fairness while protecting both Adehot Global and our customers from any potential issues.

1. Returns for Damaged Products: We proudly stand behind the quality of our products. If you receive an item that is damaged due to factory defects or shipping accidents, we will accept returns. Please notify our customer service team within 7 days of receiving the damaged item, providing photographic evidence if possible.

2. Returns for Undelivered Services: In addition to products, we offer services. If you have paid for a service that has not been delivered as agreed, except in cases of force majeure, we will facilitate a refund upon your request.

3. Eligibility for Returns: To qualify for a return, the item or service must meet certain criteria. Products must be unused and returned in their original packaging. Services must not have been rendered as per the agreed terms.

4. Return Process: Initiating a return is simple. Contact our customer service team at [contact information], and they will guide you through the process. Once approved, we will provide detailed instructions on returning the item or requesting a refund for the undelivered service.

5. Refund Process: Upon receipt and verification of the returned item or validation of the undelivered service, we will promptly process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow adequate time for the refund to reflect in your account, subject to processing times by your bank or payment provider.

6. Exclusions: We do not accept returns for products damaged due to misuse or improper handling. Additionally, refunds for services will not be provided in cases of force majeure beyond our control.

7. Limitation of Liability: Once products have been transferred to a shipping carrier or services have been initiated, our responsibility ceases. We cannot be held liable for any damage or loss incurred thereafter, except in cases where such damages arise directly from our negligence or breach of contract.

8. Legal Protection: This policy is legally binding and serves to protect Adehot Global from any disputes or claims arising from refunds or returns. By engaging with Adehot Global and agreeing to this policy, customers acknowledge and accept these terms.

9. Financial Protection: Adehot Global reserves the right to withhold refunds or deny returns if the terms outlined in this policy are not met. This protects Adehot Global financially from fraudulent claims or misuse of our refund and returns process.

10. Changes to the Policy: We reserve the right to revise or update this policy at our discretion. Any modifications will be effective immediately upon posting on our website, ensuring transparency and compliance with evolving standards.

By engaging with Adehot Global, you agree to adhere to the terms and conditions outlined in this comprehensive refund and returns policy. Your satisfaction and trust are paramount to us, and we remain committed to providing exceptional service every step of the way.